At Osprey we only design and build high quality products that last a long time, that’s why all our products are covered under our All Mighty Guarantee. As part of our commitment to protecting the environment we always strive, whenever possible, to repair products rather than replace them.

Make a Guarantee Claim

Should you find any defect in either the materials or craftsmanship of your pack we will repair or replace it without any charge, within its reasonable lifetime.*

Please fill in the online form providing as much information about the issue as possible with photographs of the problem and we will get back to you as soon as we can. If you need to send your pack in to us please remember to clean it before doing so or we may not be able to work on it.

*If we determine the damage is resulting from normal wear and tear, abuse, misuse, accident or exceeding the reasonable expectations of the product’s lifespan, this will not be covered by our guarantee but whenever possible we will offer to repair the pack at a reasonable cost.

Hydraulics Guarantee

Hydrapak offers a No-Leak™ Guarantee on all reservoirs, bottles, flasks, and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.

Hydrapak will repair or replace at its discretion any manufacturing defect in these products free of charge. The No-Leak™ Guarantee does not cover damage caused by normal wear and tear, natural breakdown of materials over a product lifetime, accident, improper care or cleaning, non-standard usage or negligence.

Osprey Stories

How to Fit your Backpack

Purchasing the right backpack for your activity is a very important process. Once you have the right pack, getting the right fit is very important too. The aim is to get it perfectly fitted to your body before you begin any load carrying activity. A good fit is the difference between those sore ‘hot spots’…

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How to Pack your Backpacking Pack

So you’ve made your mind up and you’re off on an adventure…

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How to Clean your Pack

Your pack can accompany you on countless adventures, trips around the world and during your day to day activities you choose to do…

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