What are your delivery charges?
|Destination||Delivery Threshold||Under Threshold Delivery Charge||Express Delivery Charge (orders over £50)||Express Delivery Charge (orders under £50)|
|UK & Channel Islands||£50*||£5||£5||£10|
|Austria||50 EURO*||10 EURO||Not available||Not available|
|Belgium||50 EURO*||10 EURO||Not available||Not available|
|Denmark||250 DKK*||100 DKK||Not available||Not available|
|Finland||50 EURO*||10 EURO||Not available||Not available|
|France||50 EURO*||5 EURO||Not available||Not available|
|Germany||50 EURO*||5 EURO||Not available||Not available|
|Ireland||50 EURO*||10 EURO||Not available||Not available|
|Italy||50 EURO*||10 EURO||Not available||Not available|
|Luxembourg||50 EURO*||10 EURO||Not available||Not available|
|Netherlands||50 EURO*||5 EURO||Not available||Not available|
|Poland||50 EURO*||10 EURO||Not available||Not available|
|Spain||50 EURO*||10 EURO||Not available||Not available|
|Sweden||700 SEK*||100 SEK||Not available||Not available|
|Norway||No Free Delivery||250 NOK||Not available||Not available|
|Switzerland||No Free Delivery||25 CHF||Not available||Not available|
We currently do not deliver to any countries other than the above.
*SecondLife products not included
+ What is 'Express Delivery'?
+ Will you inform me when my order has been shipped?
Yes. When your order is processed and dispatched from our warehouse, you will receive an email informing you that your parcel has been shipped. You may also be able to track the delivery of your order via our carrier’s website (dependent upon the country we’re shipping to). You can also log in to ‘My Account’ to retrieve this information.
+ How long should I allow for my parcel to reach me?
Our standard delivery is between 2 and 6 days, depending on the country to which the parcel is sent. Please note that adverse weather conditions can seriously impact these delivery times.
We make every effort to deliver products within the above timescales, however delays are occasionally inevitable. If you don’t receive your goods within the time quoted above, please contact customer services on +44 (0)1202 946444. If we fail to deliver your order within 30 days we’ll notify you of the reason for the delay and you may cancel your order and we will provide you with a refund for the products not delivered. We will have no other liability to you in the event of delay in delivery.
+ I don’t live in the UK, can I still order from your website?
We ship to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland and the UK.
+ Can you ship more than one order at the same time?
We cannot guarantee to ship separate orders at the same time as they may be processed at different times within our warehouse.
+ Can you ship different items from the same order to different addresses?
We don’t have the facilities for this. All orders placed on this website will be delivered to your chosen delivery address.
+ Do I have to sign for my parcel?
Yes, a signature is required for all parcel deliveries from Osprey Europe. If it’s convenient for you, consider having your parcel sent to your work address.
+ What happens if I am out when the carrier tries to deliver my parcel?
The carrier will try one further delivery to the address specified. If there is no-one available to sign for the parcel on the second occasion, the parcel will be taken to your local Post Office for collection. For customers outside of the UK, if there is no one available to sign the carrier will take the parcel to your local Post Office or depot. You will be left a card to inform you where to collect your parcel.
+ Do you deliver to BFPO addresses?
At this time, we do not offer deliveries to BFPO addresses.
+ My order is being delivered to an address outside of the UK. Will I be charged import duty?
If you live in a country that is a member of the EU, then no import duty will need to be paid. If you live outside of the EU, then you will be liable for any local sales tax or import duty as we ship these countries on a DDU basis (Delivery Duty Unpaid).
Policies on customs do vary from country to country, so we recommend that you speak with your local customs office for specific information.
Osprey Europe can’t be held responsible for confiscation of any items by local customs authorities, and have no control over import charges and can’t confirm their costs. You’ll need to provide any required information to local authorities to ensure your parcel(s) are cleared.
+ My order has been delivered, but there are items missing.
We’re sorry that you have item(s) missing from your order, but please note that due to the size of our packs, purchases may be dispatched as two separate deliveries. We recommend reviewing your Order Confirmation email first as this will indicate the expected delivery date for each item. The next step would be to track your order online via the carrier’s website, where applicable. If you have checked both of these and you still believe that there are item(s) missing, please call our Customer Services team on +44 (0) 1202 946444. Our opening hours are 8.30am to 5pm (UK time) Monday to Friday (excluding Bank Holidays in England).
+ Once I have placed my order, can I change the delivery address?
We are unable to change the delivery address once the order has been processed.