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Popular Questions

+ Shipping times

Below is a guide to our average delivery times:
24 Hours: Belgium, Luxembourg, Netherlands
2 days: Denmark, France, Germany, Italy, Rep. of Ireland, UK, Poland
3 Days: Austria, Spain, Switzerland
3-6 days Finland, Norway, Sweden (area dependant)

For more information please click here

+ How do I request a repair?

Our Guarantee team handle all our repair requests. To request a repair for your Osprey pack, please click here. Once we have this information, our Guarantee Department will be in touch.

+ How do I request a spare part?

Our Guarantee team handle all our spare part requests. To request spare parts for your Osprey pack, please click here. Once we have this information, our Guarantee Department will be in touch.

+ Information on sizing & fitting

To ensure the best fit and comfort whilst wearing an Osprey pack, it is important to choose the correct size for your torso. You can easily measure your torso by using our PackSizer app.

+ How do I request stickers?

To request some stickers please fill out the following form and we shall get them sent out as soon as possible.

Please bear in mind that sticker requests will NOT be a priority so we cannot give any time scale as to how long this will take, we also cannot guarantee that we will have any stickers to send out, however, we will do our best to let you know when we have run out.

Sticker Form

Customer Services Team is available between 8.30am and 5pm, Monday to Friday (excluding Bank Holidays in England) We will aim to respond to all queries within 48 hours

Tel: + 44 1202 946444
Email: care@ospreyeurope.com

Osprey Europe Ltd is a company registered at the below address
in England and Wales no. 4881712, VAT number GB835 1864 16

Osprey Europe, Ltd.
Talon House
Aston Way, Poole, Dorset
BH12 4FE,
UK