Contact Us

Popular Questions

+ Shipping times

Below is a guide to our average delivery times:
24 Hours: Belgium, Luxembourg, Netherlands
2 days: Denmark, France, Germany, Italy, Rep. of Ireland, UK, Poland
3 Days: Austria, Spain, Switzerland, Czech Republic

Other:
Finland: 4-6 days (area dependant)
Norway: 3-6 days (area dependant)
Sweden: 3-6 days (area dependant)

Please bear in mind these are approximate times for delivery.

+ How do I contact Marketing?

If you wish to enquire about a partnership with Osprey, sponsorship, products for review or any other marketing reason then please email your request to marketing@ospreyeurope.com

+ How do I request a repair?

Our Guarantee team handle all our repair requests. To request a repair for your Osprey pack, please click here. Once we have this information, our Guarantee Department will be in touch.

+ How do I request a spare part?

Our Guarantee team handle all our spare part requests. To request spare parts for your Osprey pack, please click here. Once we have this information, our Guarantee Department will be in touch.

+ Information on sizing & fitting

To ensure the best fit and comfort whilst wearing an Osprey pack, it is important to choose the correct size for your torso. You can easily measure your torso by using our PackSizer app.

Osprey Europe Ltd is a company registered at the below address
in England and Wales no. 4881712, VAT number GB835 1864 16

Osprey Europe, Ltd.
Talon House
Aston Way, Poole, Dorset
BH12 4FE,
UK

Customer Services Team is available between 8.30am and 5pm,
Monday to Friday (excluding Bank Holidays in England)
We will aim to respond to all queries within 48 hours

Tel: + 44 1202 946444
Email: care@ospreyeurope.com