Privacy and Cookie Statement

What information do we collect?
How is your information used?
Use of cookies
When might we provide personal information to others?
Where is the information stored?
Using our social media pages
Using our ‘Tell a friend’ services
Your rights
Your acceptance of this statement



At Osprey Europe Limited we respect the privacy of our customers, visitors to our website, entrants in our competitions and users of our apps.

In this statement references to Osprey Europe or to “we” or “us” are to Osprey Europe Limited of Talon House, Aston Way, Poole, Dorset BH12 4FE and references to Osprey are to Osprey Europe Limited and Osprey Packs, inc, of 115 Progress Circle, Cortez, Colorado 81321 USA. References to “you” or “your” are to users of our site, our apps and our other services and entrants of our competitions, as applicable.

This statement explains:-

  • Our privacy and data protection practices in connection with:-
    • Our websites and social media pages
    • Our apps
    • Emails and text messages which we send to our customers and recipients of our newsletters
    • Entrants in our competitions
  • I.e., how we collect information, what we do with it and what controls you have

We need to collect and use personal information to fulfil the expectations and requirements of our users and customers, e.g. by communicating with you and providing an interactive service.

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What information do we collect?

We collect the following kinds of information about our website and app users:-

  • Non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This tells us things like how many people use our site, how many people visit on a regular basis, which pages are most popular and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.
  • Personal information such as name, postal address, telephone number, email address, date of birth (where appropriate), card or bank details, information about your interests and hobbies etc. We collect this information only in connection with specific activities, such as newsletter requests, product purchases, feedback, competition entries etc. The information is either needed to fulfill your request or to enable us to provide you with a more personalised service. You don’t have to disclose any of this information to browse our site or use our apps. However, if you choose to withhold requested information, we may not be able to provide you with certain services.
  • Device information such as information about the device (such as an iPhone or iPad) or any computer you may use to download or stream a copy of our apps onto your device, including, where available, the device’s or computer’s unique device identifiers, operating system, browser type and, if applicable, mobile network information as well as the device’s telephone number, for system administration and to report aggregate information to our advertisers.
  • Location information when you use one of our location-enabled services, we may collect and process information about your actual location. Some of these services may require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by changing the App settings on your device.
  • Unique application numbers when you install or uninstall an app containing a unique application number or when such an app searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

In addition, our apps will collect and track information regarding the app experience – such as your phone model, the duration and frequency of your usage sessions, information regarding application crashes, the particular screens you choose to view, etc.

Osprey Europe also uses cookies. See below for further information.

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How is your information used?

We use the information you provide to:-

  • Fulfil your requests, e.g. competition entries, provision of newsletters and other information
  • Process sales transactions
  • Identify contributors
  • Provide a personalised service to you when you visit our website e.g. by customising the content and/or layout of our pages for each individual user
  • Record any contact we have with you
  • Prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf
  • Profile the use of our website and carry out research on our users’ demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use our website (here information is used in aggregate and therefore anonymously)
  • Improve our service to our users
  • Provide you with information which we think may be of interest to you (see below)
  • Communicate with our customers and newsletter subscribers

We use personal information to communicate with our customers/subscribers about:-

  • Our activities and promotions and about updates to our website, apps and new products

From time to time we also share customer information with other like-minded organisations. (We won’t share your information with these organisations if you have indicated that you don’t want us to).

By entering an Osprey Europe competition or prize draw you will generally be agreeing to receive newsletters, mailings, emails or text messages from Osprey Europe. If you later decide that you no longer wish to be contacted by us, you can let us know by emailing:, or by telephoning +44 (0)1202 946444.

If we contact you by email or text, each time you receive a message you will also have the option to decline to receive further information from us in that manner.

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Use of cookies

Cookies are small text files that are placed on your computer or device by websites and apps that you visit. Almost all websites and apps use cookies to make them work as intended, or to make them work more efficiently.

Which cookies does Osprey Europe use?

Our site and apps use:-

  • Session cookies – These are temporary and only stored in your computer/device’s memory for the time that you’re browsing our site/using our app. They’re deleted as soon as you end your session
  • Permanent or stored cookies – These remain on your computer/device even after you’ve finished your session
  • Strictly necessary cookies – These are required for the operation of our site or app, e.g. cookies to enable you to log into our website
  • Analytical/performance cookies – These allow us to recognise and count the number of visitors to our site or users of our app, and see how our visitors move around our site, so we can improve the way our site or app works, e.g. by ensuring that users can find what they’re looking for easily
  • Functionality cookies – These are used to recognise you when you return to our site or app, so we can personalise our content for you, greet you by name and remember your preferences, e.g. your choice of text size or colour choice
  • Targeting cookies – These record your visit to our site or apps, the pages you’ve visited and the links you’ve followed. We’ll use this information to make our site or apps more relevant to your interests.

The table below explains the cookies we use and why.

Cookie Name Description Expiry
FRONTEND Records your sesssion ID on the server. Flash
CUSTOMER An encrypted version of your customer id with the store Session
CUSTOMER_AUTH An indicator if you are currently logged into the store. Session
CUSTOMER_INFO An encrypted version of the customer group you belong to Session
CART The association with your shopping cart. Flash
WISHLIST An encrypted list of products added to your Wishlist. Session
WISHLIST_CNT The number of items in your Wishlist. Session

  • _utma
  • _utmb
  • _utmc
  • _utmz
Allows us to research usage trends and visitor trends. Vary
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly. Session
COMPARE The items that you have in the Compare Products list. Session
CURRENCY Your preferred currency Session
CUSTOMER_SEGMENT_IDS We like to track usage on our website, so this allows us to capture whether users are new or returning customers Session
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not. Permanent
GUEST-VIEW Allows guests to edit their orders. Session
LAST_CATEGORY Records the last category you visited. Session
LAST_PRODUCT Records the most recent product you have viewed. Session
NEWMESSAGE Indicates whether a new message has been received. Session
NO_CACHE In order to speed up the website to provide a better experience, the content of pages is stored within your browser’s cache. This cookie tells us whether this process is enabled. Flash
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site. Session
POLL Records the ID of any polls you have recently voted in. Session
POLLN Records information on what polls you have voted on. Session
RECENTLYCOMPARED Records the items that you have recently compared. Session
STF Records information on products you have emailed to friends. Session
STORE Records the store view or language you have selected. Session
VIEWED_PRODUCT_IDS Records the products that you have recently viewed. Session
folk_cookiepop Notifies you of current cookie policy. Permanent
modal_popup_viewed Registers that you hav viewed newsletter sign up modal. Permanent
.ASPXFORMSAUTH web fonts Flash

Do you have to accept cookies?

Most web browsers automatically accept cookies.  If you prefer, you should be able to change your browser to notify you when you receive a cookie (read the information that came with your browser software), giving you the opportunity to decide whether to accept a cookie.  If you refuse cookies, you may not be able to take full advantage of our website.

Why we use cookies

Cookies help us to improve our site and apps and to deliver a better and more personalised service.  They enable us to:-

  • Estimate our audience size and usage pattern
  • Store information about your preferences, and so allow us to customise our site or app according to your individual interests
  • Speed up your searches
  • Recognise you when you return to our site or app so as to avoid lengthy registration on each visit
  • Identify who you are and to access your account information
  • Ensure that you are not asked to register twice
  • Control how often visitors see similar ads
  • Track the progress and number of entries in some of our promotions and competitions

Any information gathered by the use of cookies on our site is compiled on an aggregate, anonymous basis.

Further information about cookies, including how to see what cookies have been set and how to manage and delete them, can be found at the Interactive Advertising Bureau’s website

Third party services

  • Osprey Europe uses a variety of services hosted by third parties to help us provide and manage our services. When you use our website or apps these third parties may collect information sent by your browser as part of a web page or app request, such as cookies or your IP address.
  • Third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
  • If you access or use one of our apps via a website operated by a third party, they may also collect information about you. You should read their terms of use and privacy statement to understand how they’ll use your information before installing and using any of our apps. We recommend that you check the privacy statement of each site you visit and contact the website owner or operator if you have any concerns or questions.

To opt out of being tracked by Google Analytics across all websites visit

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When might we provide personal information to others?

  • When we use other companies to provide services on our behalf, e.g. processing, mailing or delivering orders, answering customers’ questions about products or services, sending mail and emails, analysing data or processing credit card payments
  • If you have agreed that we may do so (including if we have told you that we would like to share your information with other like minded organisations and you have not indicated that you don’t want us to do this)
  • If we receive a complaint about any content you have posted or transmitted to or from our site, if required to do so by law, to enforce or apply our Terms & conditions or if we believe that we need to do so to protect and defend the rights, property or personal safety of Osprey, our website or our visitors and for other lawful purposes
  • If we merge with another organisation to form a new entity, information may be transferred to the new entity
  • We may disclose aggregate statistics about our site visitors, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying information.

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Where is the information stored?

Information which you submit via our websites, apps, competitions or prize draws is sent to a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information/products you have requested. Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations as referred to in this statement and these may be situated outside the European Economic Area.

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We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. Whilst we can’t ensure or guarantee that loss, misuse or alteration of data won’t occur, we’ll do our best to try to prevent this.

Unfortunately, the transmission of data across the internet isn’t completely secure and whilst we do our best to try to protect the security of your information we can’t ensure or guarantee that loss, misuse or alteration of data won’t occur whilst you or we are transferring this data.

Where you or we have provided a password enabling you to access parts of our websites, use our apps or use our services, it’s your responsibility to keep this password confidential. Please don’t share your password with anyone.

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Our website may contain links to other sites and our website can also be accessed from links on third party sites.  We can’t be responsible for the privacy policies and practices of other websites even if you access those sites using links from our website or if you linked to our website from those sites. We recommend that you check the privacy statement of each site you visit and contact the website owner or operator if you have any concerns or questions.

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Using our social media pages

(i.e. Osprey pages on websites like Facebook, Flickr)

Whilst this statement covers our privacy practices and how we will use any data collected from our website and social media pages, it doesn’t cover how providers of social media websites will use your information. You should read the social media site’s privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.

Posting content on our website and social media pages

Remember that the internet provides instant worldwide access. Any information that you provide will be just that – worldwide instantly!

We don’t moderate our website.  So if you post comments about other people it’s not only your privacy that is at stake. Protect your friends’ privacy and reputations. Be careful about uploading any content that may show you or your friends in compromising situations and be aware that other users may abuse the content you have provided.

Please don’t provide information about yourself or other people unless you’re sure you and they are happy to have it made public. In particular, don’t provide any information about others without their consent where that information might identify them, such as:-

  • Names
  • Tagged photos
  • Location

Under no circumstances make public other peoples’ home address, email addresses or contact numbers.

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Using our ‘Tell a friend’ services

Before using our “Tell a Friend” services to email your friends about our activities or products, please make sure that you have your friend’s consent to receive our email. Before sending an email to your friend in this way we need you to provide your name and email address (no fictitious or hoax email address or names please) so that we can let your friend know who has arranged for the email to be sent.

If you choose to forward an email that we have sent you, then you do so at your own discretion but as with the above please be sure that the person that you forward the email onto will be happy to receive it.

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Your rights

The Data Protection Act 1998 applies to our use of your data, and the way in which we collect and disclose it. To find out more about your rights under this Act, visit the Information Commissioner’s website:

If you would like to review or revise information you have previously provided to us online or via an app, you can do so by emailing

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you or if you have any questions relating to this statement or how we use the personal information we have about you, please write to:-

eCommerce Manager
Osprey Europe Limited
Talon House
Aston Way
BH12 4FE
United Kingdom

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We may make changes to this statement from time to time. If we change our privacy statement we will post the changes on this page.

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Your acceptance of this statement

By using our sites, apps or social media pages, or by entering a competition or prize draw or registering to receive our newsletters, you consent to our collection and use of information in accordance with this statement. If you don’t agree to this statement, please don’t use our site, social media pages or apps or enter our competitions or register for our newsletters.

This Privacy and cookie statement was last updated: 7 December 2015

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