Customer Service Assistant

Location: Poole HQ – Talon House
Type: Permanent/Full-time
Salary: £18,000 per annum

An exciting opportunity has arisen for an experienced Customer Service Assistant at Osprey Europe’s brand new purpose built Headquarters in Poole, Dorset.

This is a fast-paced, innovative company which prides itself on delivering high quality products and excellent customer service.

Osprey Europe was established in the UK in 2003 to handle supply of Osprey products to the European market and to increase its global recognition as an industry leader. This is a fast-paced, innovative company which prides itself on delivering high quality products and excellent customer service.

About the Role

Reporting to the Customer Services Manager, the purpose of this role is to:

  • Deliver outstanding customer service (via telephone & email) to retail partners and consumers to exceed expectations and uphold Osprey’s reputation
  • Ensure that customer orders are processed efficiently and accurately, and delivered to customers within expected timescales
  • Work closely with and support other customer service team members and other departments across the Company to fulfil all aspects of the job role

Part of the responsibilities for the role will be to deal with our retail partners on stock availability and price information, processing and amending orders. You will liaise with and support sales reps and agents and you will provide a service to our customers by advising on products and assisting with queries. Responsibilities will also include monitoring orders on the system and working with the warehouse to ensure customer delivery requirements are met. You will also be dealing with shipping companies to trace customer shipments.

About the Ideal Person

To apply for this role, it is essential that you will have knowledge and experience of:

  • Working in a fast paced and diverse customer service environment
  • Working with a variety of computer systems
  • Working within a busy and demanding environment
  • Prioritising workload in a changing and dynamic environment
  • Picking up processes quickly and putting them into practice

In addition, you will demonstrate the following aptitudes/behaviours: –

  • Excellent communication skills (written and verbal) and ability to communicate clearly at all levels within the business and with third parties
  • High numeracy skills
  • Ability to work on own initiative
  • An inquisitive and enquiring mind
  • Excellent attention to detail
  • Pro-active, forward thinking and flexible attitude to work
  • Ability to juggle multiple tasks and prioritise
  • Passion and energy
  • Willingness and ability to learn and share knowledge
  • Excellent team player
Apply

About Osprey

California 1974. Osprey was born at the seat of a single sewing machine with a head full of ideas and a desire to design & build innovative backpacks to the highest standards.

Since those humble beginnings, Osprey has built a worldwide reputation and distribution network that holds true to those founding principles.

Today Osprey packs are continuing that early pioneering spirit of daily adventure, from the highest mountains to the remotest islands and everywhere in between.

Osprey Europe was established in the UK in 2003 to handle supply of Osprey products to the European market and to increase its global recognition as an industry leader. This is a fast-paced, innovative company which prides itself on delivering high quality products and excellent customer service.

Employee Benefits
  • Award-Winning Company
  • 29 Days Holiday
  • Discretionary Bonus Scheme
  • Cycle to Work Scheme Option
  • Employee of the Month
  • Pension & Life Insurance
  • Staff Deals
  • Casual Dress Code
  • Social Events