IMPORTANT SAFETY WARNING
Inspect your product
Osprey Poco AG Child Carriers
Osprey Europe advises customers to inspect their Poco AG Child Carrier due to a possible buckle failure hazard, which presents the risk of physical injury.
Only Poco AG models (Poco AG Premium, Poco AG Plus and Poco AG) are affected and relate to product purchased between 29thJanuary 2016 and 3rd May 2016.
All other Poco models (i.e. NON Poco AG) sold between 2012 and January 2016 are not affected.
If you own any Poco AG product, STOP USING IT IMMEDIATELY and conduct your own inspection in accordance with the instructions on this web page.
Alternatively, if you have any concerns, you can call Osprey Europe on +44 (0) 1202 946444 between 08:30 and 17:00 Monday to Friday
or email our Customer Services team at email@example.com
If correct, no further action is required, your Poco AG is completely safe to use.
If you have found a defective buckle, do not use and contact us
via : +44 (0) 1202 946 444 or email us: firstname.lastname@example.org
If label has a red dot, it has been inspected and is safe to use.
Poco AG bought after 12th May 2016 has been inspected by Osprey and is safe to use.
Osprey Europe would like to apologise for any inconvenience caused, but product safety is our primary concern.
If you need to arrange a collection for your Poco AG, please print and complete this form and include it with your return.