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"problem when having to walk stairs" (Posted on 16/10/2016)
This is my third Osprey purchase, after two previous backpacks. I love the quality of the bag itself and I'm sure it will give me pleasure for many years to come. However, travelling in places where you have to lift the bags on/off several flights of stairs is a problem. The height of the bag when vertical, makes pulling it up with one arm (or walking backwards with 2 arms) a painful task. Normally I would carry 25kg's on my back.
The number one feature that I'm missing from this bag, is some kind of (padded) shoulder strap, to help lift it.
I've tried to come up with a solution in a local outdoor store with straps and hooks, but to no avail. It would be awesome is a seperate shoulderstrap would be up for sale, so that the bag can be carried horizontally over the shoulder.
The second feature (also not available for purchase) is some kind of rain cover. I've experimented with a regular raincover and elastic bands, but it has been a problematic going. Trying to keep the clean and dry, whilst travelling in tropical lesser developed countries, was impossible. Everytime I had to lift my heavy/dirty bags, I myself became dirty as well.Osprey Customer Service, 17/10/2016 Hi Esther, Thank you for your feedback. Your comments have been passed on internally to be reviewed by our design team.