Make a guarantee claim


Please fill in the online form providing as much information about the issue as possible with photographs of the problem and we will get back to you as soon as we can. If you need to send your pack in to us please remember to clean it before doing so or we may not be able to work on it.


*If we determine the damage is resulting from normal wear and tear, abuse, misuse, accident or exceeding the reasonable expectations of the product’s lifespan, this will not be covered by our guarantee but whenever possible we will offer to repair the pack at a reasonable cost.

 

  

 

Hydraulics guarantee

 

Hydrapak offers a No-Leak™ Guarantee on all reservoirs, bottles, flasks, and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.

 

Hydrapak will repair or replace at its discretion any manufacturing defect in these products free of charge. The No-Leak™ Guarantee does not cover damage caused by normal wear and tear, natural breakdown of materials over a product lifetime, accident, improper care or cleaning, non-standard usage or negligence.

 

 

Pack care

 

Osprey recommends Nikwax® products for pack care.


Your pack is an extremely durable product built for years of use and abuse. However, some basic procedures will ensure that your pack holds up optimally.

  • After each trip be sure to clean out your pack thoroughly
  • If it's wet, hang it to dry
  • Loosen all the straps
  • Wash your pack every now and then (Do not immerse travel packs with our High Road™ Wheeled Chassis)

In 3 easy steps use the world’s first digital pack fitting tool.

Have someone take a full length photo of you...

Next, mark your height on the photo...

Finally, locate both your upper & lower torso points

That’s it!

You’re now sized for the entire Osprey range.

Download for free

In 3 easy steps use the world’s first digital pack fitting tool.

Have someone take a full length photo of you...

Next, mark your height on the photo...

Finally, locate both your upper & lower torso points

That’s it!

You’re now sized for the entire Osprey range.

Download for free

Download for free