Please fill in the online form providing as much information about the issue as possible with photographs of the problem and we will get back to you as soon as we can. If you need to send your pack in to us please remember to clean it before doing so or we may not be able to work on it.
*If we determine the damage is resulting from normal wear and tear, abuse, misuse, accident or exceeding the reasonable expectations of the product’s lifespan, this will not be covered by our guarantee but whenever possible we will offer to repair the pack at a reasonable cost.
Hydrapak offers a No-Leak™ Guarantee on all reservoirs, bottles, flasks, and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.
Hydrapak will repair or replace at its discretion any manufacturing defect in these products free of charge. The No-Leak™ Guarantee does not cover damage caused by normal wear and tear, natural breakdown of materials over a product lifetime, accident, improper care or cleaning, non-standard usage or negligence.
Osprey recommends Nikwax® products for pack care.
Your pack is an extremely durable product built for years of use and abuse. However, some basic procedures will ensure that your pack holds up optimally.